Effective Date: May 6th, 2025

At Panhandle Aquascapes LLC, we value and respect your privacy. This policy explains how we collect, use, and protect your information when you interact with us, including by phone, email, website, or SMS communications.

1. Information We Collect

We may collect the following types of information:

Contact Information: such as your name, phone number, email address, and mailing address

Service Details: information related to your landscaping, aquascape, or related project needs

Communication Records: text messages, emails, call logs, and any other correspondence

Website Usage Data: IP address, browser type, device identifiers, and activity on our website

2. How We Use Your Information

We use your information to:

Provide estimates, schedule services, and deliver customer support

Send updates and notifications about your services

Respond to your inquiries and requests

Send occasional marketing messages about our services (only with your consent where required)

Maintain records to comply with applicable laws and regulations

3. Text Messaging and Consent

By providing your mobile number and opting in, you consent to receive SMS messages from Panhandle Aquascapes LLC. Message frequency may vary. Standard message and data rates may apply.

Opt-Out: You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us at [email protected] or (850) 919-5390.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only in the following situations:

With service providers who help us operate our business (for example, scheduling software, payment processors), under contracts requiring them to keep your data confidential

When required by law, subpoena, or legal process

To protect the rights, property, or safety of our customers, employees, or the public

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, use, or disclosure.

Your information is stored securely and only accessible to authorized personnel who need it to perform their duties.

6. Data Retention

We retain your information as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

You have the right to:

Access or update your personal information

Request deletion of your information, subject to legal obligations

Withdraw consent to receive marketing communications at any time

To exercise these rights, please contact us at [email protected] or (850) 919-5390.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Panhandle Aquascapes LLC
Email: [email protected]
Phone: (850) 919-5390